Our 1-year warranty: what's covered, what's not, and the warranty period.

Warranty is included on all our products beginning the day of purchase.The Erythros Laser Face Mask and Neck and Chest Mask are covered by our comprehensive 1-year warranty program, from the date of purchase.<h2 id="whats-covered">What&apos;s covered?</h2><ul><li>All electronic components and circuitry, including the remote</li><li>Laser, LED arrays, optical components</li><li>Power supply and adapters</li><li>Control systems</li><li>Structural components and housing</li></ul><h2 id="warranty-period">Warranty period</h2>Your warranty is valid for 1 year from the date of purchase. We now offer the option to extend your warranty at checkout.<h2 id="whats-not-covered">What&apos;s not covered?</h2><ul><li>Damage from accidents, drops, or misuse</li><li>Water or liquid damage</li><li>Unauthorized modifications or repairs</li><li>Normal wear and tear</li><li>Cosmetic damage that doesn&apos;t affect functionality</li><li>Damage from improper voltage or power surges</li></ul>

What is your warranty policy?

What the 1-year warranty covers and what to expect when you contact us.

Your device is covered under a 1-year warranty, covering material and craftsmanship defects under normal use.The warranty does not cover damage from misuse, neglect, or unauthorized repairs.If you experience an issue you believe is covered, contact us. We&apos;ll typically ask for a short video showing what&apos;s happening, this helps our team confirm the issue and get a replacement moving for you as quickly as possible.*Purchases made via third-party sellers do not have warranty coverage, and all repairs in that case are at the owner&apos;s expense.

What does the warranty cover?

How to submit a warranty request and what information to include.

Use our contact form:&#xA0;<a href="https://erythroslight.com/contact-support" style="text-decoration:none;">Contact Support</a>. Tell us your product, the issue, and what you&apos;ve already tried. For many issues we&apos;ll ask for a short photo or video, this is the fastest way for us to confirm a fault and get a replacement to you. Before filing, it&apos;s worth trying the relevant steps in Troubleshooting, since some issues have an instant fix.

How do I file a warranty claim?

Review times and next steps once your warranty claim is submitted.

<ol><li>We review your request, usually within 1&#x2013;2 business days.</li><li>We may reply asking for a short video or photo of the issue to confirm the fault.</li><li>Once confirmed, we arrange a replacement and share tracking when it ships. If you don&apos;t hear back within a couple of business days, check your spam folder and then reply to your confirmation email.</li></ol>

What happens after I submit a claim?

The extended warranty is an optional add-on that gives you longer protection beyond our standard 1-year warranty. It's a great option for extra peace of mind, so you can keep enjoying your device for years to come. There are two options:. 2 years of

The extended warranty is an optional add-on that gives you longer protection beyond our standard 1-year warranty. It&apos;s a great option for extra peace of mind, so you can keep enjoying your device for years to come. There are two options:<ul><li dir="ltr" style="text-decoration:none;">2 years&#xA0;of additional coverage for $159</li><li dir="ltr" style="text-decoration:none;">3 years&#xA0;of additional coverage for $229</li></ul>

What is the extended warranty?

Yes, within the first 30 days of placing your order. Our extended warranty gives you longer coverage beyond the standard 1-year warranty, with two options:. 2 years of additional coverage for $159. 3 years of additional coverage for $229. The extende

Yes, within the first 30 days of placing your order. Our extended warranty gives you longer coverage beyond the standard 1-year warranty, with two options:<ul><li dir="ltr" style="text-decoration:none;">2 years&#xA0;of additional coverage for $159</li><li dir="ltr" style="text-decoration:none;">3 years&#xA0;of additional coverage for $229</li></ul>The extended warranty must be purchased within 30 days of your original order. After that, it&apos;s no longer available. You can find it on the product page here:<a href="https://erythroslight.com/erythros-laser-pro-mask" style="text-decoration:none;">&#xA0;Erythros Laser Pro Mask</a>

Can I purchase an extended warranty after my purchase?

We're happy to help! All emails will be answered within 24 business hours.

Erythroslight

What your 1-year warranty covers and how to file a warranty claim.

Warranty

How to set up your Laser Pro Mask

How to set up your Neck & Chest Mask

Charging your devices for the first time

Before your first session