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Getting Started
Welcome to Erythros. This section covers everything you need to get started, from unboxing and setting up your Laser Pro Mask or Neck & Chest Mask to preparing for your first session, with step-by-step guides along the way.
Orders, Shipping & Returns
Order tracking, shipping times, and how our 60-day return policy works.
Troubleshooting
Quick fixes for common issues with your Laser Pro Mask, Neck & Chest Mask, and remotes, and when to contact our support team.
Charging & Battery
Which cable and adapter to use, and how to care for your device's battery.
Safety & Skin
What to expect on your skin, using skincare alongside your sessions, eye safety, and our FDA clearance.
Warranty
What your 1-year warranty covers and how to file a warranty claim.
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Contact us
We're happy to help! All emails will be answered within 24 business hours.