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Erythroslight

Use our contact form:&#xA0;<a href="https://erythroslight.com/contact-support" style="text-decoration:none;">Contact Support</a>. Tell us your product, the issue, and what you&apos;ve already tried. For many issues we&apos;ll ask for a short photo or video, this is the fastest way for us to confirm a fault and get a replacement to you. Before filing, it&apos;s worth trying the relevant steps in Troubleshooting, since some issues have an instant fix.

Use our warranty request form [link]. Tell us your product, the issue, and what you've already tried. For many issues we'll ask for a short photo or video, this is the fastest way for us to confirm a fault and get a replacement to you. Before filing, it's worth trying the relevant steps in Troubleshooting, since some issues have an instant fix.

How do I file a warranty claim?

Warranty

How to set up your Laser Pro Mask

How to set up your Neck & Chest Mask

Charging your devices for the first time

Before your first session

How to use the remote

How to select the right treatment for you

How much to use

Voice commands for your Laser Pro Mask

Getting Started

Where is my order? (tracking)

When will I receive my order?

Is shipping included?

Return & refund policy

How to start a return

Orders, Shipping & Returns

My device won't turn on

My device powers off early or won't stay on

My Neck & Chest remote isn't working (pad won't light up)

My battery won't hold a charge

Remote not connecting

Troubleshooting

Battery care tips to extend lifespan

Charging & Battery

Is it normal to feel warmth or see mild redness after use?

Can I use skincare products before or after treatment?

What should I do if I have a skin reaction?

Eye safety during use

Understanding our FDA clearance

Safety & Skin

What is your warranty policy?

What does the warranty cover?

What happens after I submit a claim?

What is the extended warranty?

Can I purchase an extended warranty after my purchase?

How do I file a warranty claim?Updated 2 days ago