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Erythroslight

How to set up your Laser Pro Mask

How to set up your Neck & Chest Mask

Charging your devices for the first time

Before your first session

How to use the remote

How to select the right treatment for you

How much to use

Voice commands for your Laser Pro Mask

Getting Started

Where is my order? (tracking)

When will I receive my order?

Is shipping included?

Return & refund policy

How to start a return

Orders, Shipping & Returns

My device won't turn on

My device powers off early or won't stay on

My Neck & Chest remote isn't working (pad won't light up)

My battery won't hold a charge

Remote not connecting

Troubleshooting

Battery care tips to extend lifespan

Charging & Battery

Is it normal to feel warmth or see mild redness after use?

Can I use skincare products before or after treatment?

What should I do if I have a skin reaction?

Eye safety during use

Understanding our FDA clearance

Safety & Skin

What is your warranty policy?

What does the warranty cover?

How do I file a warranty claim?

What happens after I submit a claim?

What is the extended warranty?

Can I purchase an extended warranty after my purchase?

Warranty

Welcome to Erythros. This section covers everything you need to get started, from unboxing and setting up your Laser Pro Mask or Neck & Chest Mask to preparing for your first session, with step-by-step guides along the way.

Order tracking, shipping times, and how our 60-day return policy works.

Quick fixes for common issues with your Laser Pro Mask, Neck & Chest Mask, and remotes, and when to contact our support team.

Which cable and adapter to use, and how to care for your device's battery.

What to expect on your skin, using skincare alongside your sessions, eye safety, and our FDA clearance.

What your 1-year warranty covers and how to file a warranty claim.