How to start a returnUpdated 2 days ago

We would love to have you stay a part of the Erythroslight family, but we understand if you need to return the devices. Contact us with your order number and the reason for the return, and we'll walk you through the steps and provide return instructions.

What happens next: Once you reach out and if you are within the 60 day free trial period, we'll send you a prepaid return label at no cost to you.

Packing your return: Pack the items in the original box if you still have it, and attach the provided prepaid label.

What must be included to guarantee a full refund: All items from your order, the mask(s), remote(s), and USB-C cord(s). Missing items may result in a partial or delayed refund.

Processing and refund timeline: Once we receive your return, processing can take up to 7 business days. Once processed, we'll issue your full refund to your original payment method with no restocking fee, typically appearing within 7 to 10 business days. You'll receive a confirmation email once your refund has been issued.