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Erythroslight

Once each device is fully charged and unplugged:<ul><li>Face Mask: press and hold the button on the right side for about 2 seconds. You&apos;ll hear a single beep and see a green side light, that&apos;s your confirmation it&apos;s powered on.</li><li>Neck and Chest Mask: press and hold the power button on the remote for about 3 seconds to begin the automatic cycle.</li></ul>A few general tips that apply to both devices:<ul><li>Make sure the charging cord is fully seated in the correct port before charging.</li><li>Confirm a full charge before your first use rather than a partial one.</li><li>If either device isn&apos;t responding after a full charge, try a different USB-C cable and wall adapter first, this resolves the majority of charging issues.</li></ul>If you have additional questions, please contact our support team at <a href="mailto:support@erythroslight.com">support@erythroslight.com</a>. We&apos;re happy to help you build a routine that works for you.

Once each device is fully charged and unplugged:<ul><li>Face Mask: press and hold the button on the right side for about 2 seconds. You'll hear a single beep and see a green side light, that's your confirmation it's powered on.</li><li>Neck and Chest Mask: press and hold the power button on the remote for about 3 seconds to begin the automatic cycle.</li></ul>A few general tips that apply to both devices:<ul><li>Make sure the charging cord is fully seated in the correct port before charging.</li><li>Confirm a full charge before your first use rather than a partial one.</li><li>If either device isn't responding after a full charge, try a different USB-C cable and wall adapter first, this resolves the majority of charging issues.</li></ul>If you have additional questions, please contact our support team at <a href="mailto:support@erythroslight.com">support@erythroslight.com</a>. We're happy to help you build a routine that works for you.

Before your first session

Getting Started

How to set up your Laser Pro Mask

How to set up your Neck & Chest Mask

Charging your devices for the first time

How to use the remote

How to select the right treatment for you

How much to use

Voice commands for your Laser Pro Mask

Where is my order? (tracking)

When will I receive my order?

Is shipping included?

Return & refund policy

How to start a return

Orders, Shipping & Returns

My device won't turn on

My device powers off early or won't stay on

My Neck & Chest remote isn't working (pad won't light up)

My battery won't hold a charge

Remote not connecting

Troubleshooting

Battery care tips to extend lifespan

Charging & Battery

Is it normal to feel warmth or see mild redness after use?

Can I use skincare products before or after treatment?

What should I do if I have a skin reaction?

Eye safety during use

Understanding our FDA clearance

Safety & Skin

What is your warranty policy?

What does the warranty cover?

How do I file a warranty claim?

What happens after I submit a claim?

What is the extended warranty?

Can I purchase an extended warranty after my purchase?

Warranty

Before your first sessionUpdated 2 days ago