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Erythroslight

<ol><li>Power on the <strong>mask/device first</strong>, then the remote.</li><li>Make sure both are charged.</li><li>Retry the connection. If it still won&apos;t connect, contact us with your product and what you&apos;ve tried.</li></ol>

<ol><li>Power on the <strong>mask/device first</strong>, then the remote.</li><li>Make sure both are charged.</li><li>Retry the connection. If it still won't connect, contact us with your product and what you've tried.</li></ol>

Remote not connecting

Troubleshooting

How to set up your Laser Pro Mask

How to set up your Neck & Chest Mask

Charging your devices for the first time

Before your first session

How to use the remote

How to select the right treatment for you

How much to use

Voice commands for your Laser Pro Mask

Getting Started

Where is my order? (tracking)

When will I receive my order?

Is shipping included?

Return & refund policy

How to start a return

Orders, Shipping & Returns

My device won't turn on

My device powers off early or won't stay on

My Neck & Chest remote isn't working (pad won't light up)

My battery won't hold a charge

Battery care tips to extend lifespan

Charging & Battery

Is it normal to feel warmth or see mild redness after use?

Can I use skincare products before or after treatment?

What should I do if I have a skin reaction?

Eye safety during use

Understanding our FDA clearance

Safety & Skin

What is your warranty policy?

What does the warranty cover?

How do I file a warranty claim?

What happens after I submit a claim?

What is the extended warranty?

Can I purchase an extended warranty after my purchase?

Warranty

Remote not connectingUpdated 2 days ago