My device powers off early or won't stay onUpdated 2 days ago
- Charge it fully first. A device that shuts off within a minute or two is often simply low on charge.
- Confirm you're starting a proper session (say "Hi mask" or start from the remote) rather than a brief wake.
- If it still cuts out before the session timer completes after a full charge, this points to a battery or hardware fault. File a warranty claim and include when it started and what you've tried.